Frequently Asked Questions

Complaints and Suggestions
 

 

 

Where can I find the closest KOTON store?

You can initiate a search from the Stores sections for all domestic and abroad stores of KOTON. By this way, you can see the address information of the closest KOTON stores and access contact information.

What is the return/change process of the products I purchase from KOTON?

You can return or change your product if you do not use it or if there is any production defects by bringing your sales slip (invoice, bank account extract or slip) and/or present change card.

What is the period for availing from the Return/Change right?

Our return/change period is 30 days.

Can I return/change the products I purchase from KOTON at any KOTON store?

In the frame of our general return/change principles; you can change the products purchased from our clearance sale stores only from our clearance sale stores. The products purchased from our season stores can be returned/changed from any season stores.

What should I do to last the products purchased from KOTON for a longer time?

In the inner labels of our products, there are the special washing and care instructions peculiar to that product. We recommend you to use your product in accordance with these instructions for keeping it in good condition for a long period.

 

 

 

 

 

How can I contact the Customer Relations?

You can fill up complaint/recommendation form from contact section for all kind of complaint, recommendation, information and thanking us...

I want to work in KOTON, what should I do?

For working in KOTON, you can send your CV to info@koton.com.tr or following our directions from the Human Resources page (the first link in our website). We will contact you for the required positions through your contact information in your CVs to be maintained by the Human Resources authorities.

Can I open a KOTON store?

You can access the information related with our retailing and franchise system and application conditions from the Franchise section in our website.

 

 

 

 

 

Can we shop online from this website?

We have been continuing our operations for starting this service as soon as possible. If you want to be informed when the online shopping is activated, please sign-up for our bullet-in.

Is there a KOTON membership card?

KOTON does not have any membership card.

Can we request products from the abroad KOTON Stores?

We consider product requests only for our domestic stores, there is not any special product dispatch to our abroad stores.

Can I find KOTON Kids products in all your stores?

You can access the stores with KOTON Kids products from the Stores sections through Search According to a Collection option..

Can I find KOTON Plus products in all your stores?

You can access the stores with KOTON Plus products from the Stores sections through Search According to a Collection option.

Can I find Hakan Yildirim products in all your stores?

You can access the stores with Hakan Yildirim products from the Stores sections through Search According to a Collection option.